Refund Policy

RYZE Superfoods handles return requests through its customer-service team. Read the conditions here before posting any item, so that we can identify the purchase and arrange the correct return method.

Postage and the return destination

Qualifying return postage is paid by this store, including returns of unwanted goods and cases involving quality problems. Contact us for the shipping method or prepaid label before sending your parcel. Unless a dedicated destination is supplied, send approved returns to 349 Holcomb Bridge Rd, Norcross, Georgia, 30071, United States. We apply no restocking charge.

Report faults, omissions or mistakes

Tell customer service about damage, a defect, missing contents or a fulfilment error. Attach relevant pictures and the purchase information so the issue can be assessed. We will explain the available remedy; legal rights for goods that are faulty or supplied incorrectly are not restricted by the unused-item conditions for change-of-mind returns.

Refund destination and timing

Returns are reviewed after arrival. Following receipt, inspection and approval, the refund is sent back through the original payment method within 10 business days. The posting period used by your financial institution is additional to our processing time. Contact us if you need help tracing an approved repayment.

Changing your mind before dispatch

Send a cancellation or amendment request as early as you can, before shipment. We cannot guarantee success if preparation has advanced. After dispatch, use the return process on this page. Eligible exchanges remain available within the stated period, depending on stock of the replacement.

Purchase evidence and item condition

For an eligible return or exchange, get in touch no later than 30 days after receiving the goods. We need an order reference or proof that the purchase was made here. A change-of-mind item must not have been used and must retain its original condition and original packaging.

How to reach the merchant

This store: RYZE Superfoods
Write to: Support@premiumcraftedmushroomcoffee.shop
Call: 912-893-2234
Store physical contact address: 349 Holcomb Bridge Rd, Norcross, Georgia, 30071, United States